Deputy Chief Executive Officer 

Job Title: Deputy Chief Executive Officer 

Location: Level Trust Office, The Mall, Luton with some homeworking 

Salary: £35, 500 per annum

Employment Type: Employee (permanent) 

Purpose of Position:

– Provide strong, and inspirational leadership both internally and externally. • Provide the CEO with support for a variety of tasks, to ensure the charity is effectively managed and quality assured. • Line manage key staff within the workstream  

-Work effectively with the CEO and Trustees to achieve excellence across governance, safeguarding, service provision and developing impactful two-way partnerships

-Strategic responsibility for impact reports of grants to funders

-Communicate our vision, mission, and values clearly and confidently with key internal and external stakeholders

-Manage the day-to- day operational demands of the charity

Closing date: Saturday 31st December 2023 midday. We reserve the right to close applications before this date. Early applications are encouraged as interviews will be offered to suitable candidates prior to the closing date.

Hours: 35 per week. This is a senior position; occasional unsocial hours are a requisite of the role

Holiday: 28 days per annum (FT employees). We are also closed from approximately 21st December- 2nd January each year. This period is given in addition to your standard allowance.

Deputy CEO Job Description & Person Specification


Level Trust Safer Recruitment Safeguarding Statement

Level Trust Staff Application Form

Volunteers deliver the gift of learning

June 2019

On Friday 21st June, Vauxhall Motors, Costa Coffee and local children’s charity Level Trust teamed up to provide 300 packs of vital learning resources to children in Luton.

With an estimated 45.7% of children in Luton growing up in poverty, this material support is crucial in giving them a level chance in education – and beyond.

Level Trust’s Learn@Home packs are drawstring bags bursting with the things that children need to learn outside the classroom.

Christian Iszchak, Level Trust’s Operations Director, said: “Picking up and practising new skills at home has a huge impact on a child’s success at school.Learn@Home packs are full to the brim with exciting stationery, books and craft materials to help 2-5 year olds develop important skills like reading, writing and crafting as well as making them feel ready for school.”

Many hands make light work

July 2019

We’ve been hard at work refurbishing a new stock room for our Uniform Exchange. We’ve been lucky enough to have a huge amount of support from local organisations, who have sent volunteers to help us transform an unloved unit into a fully-functioning stock room.

This new stock room will make a big difference to the Exchange, as it gives us the space we need to hold and sort even more items for families, including much-needed PE kit.

At the beginning of July we had a team from HSBC, who put in a lot of elbow grease sanding and painting the walls. Then Luton Sixth Form College students came and sorted all of our PE kit, categorising it by school, so that we can begin to offer it to families in our Uniform Exchange.

A team from Randstad came and painted more walls and even the floor in the unit, and they began a full stock take of all of our uniform, moving it to the new stock room as they went. This was not an easy task as it involved a lot of dust, paint fumes and also stairs! They even made this brilliant video of their day with us:

Local firm Cawleys kindly donated a skip for 1 week to help us responsibly dispose of waste materials resulting from the refurb. Two volunteers from Vauxhall Motors spent two days constructing our hanging rails, so that we have lots of sturdy storage space for all of our stock. Local solicitors Machins came to finish the stock take and moved the rest of the stock into the new stock room, hanging it up on the new railings, and a team from The Mall took over where Machins left off. This is when it started to really feel like a stock room!

We’re incredibly grateful for the support from all of these organisations – we could not have done this without them. Thanks also goes to The Clothworkers’ Foundation and the National Lottery Community Fund for the grants that funded the work and enabled us to buy new equipment, including an all-important washing machine and tumble drier.

Luton School Run

On Friday 24 April, teachers and school staff from across Luton will be coming together online to raise money for our Emergency Home School Fund. The #LutonSchoolRun organised by St Matthew’s Primary School aims to raise £12,500.

The event will take place from 7am until 7pm. Each participating school will be allocated a one-hour time slot, during which teachers will need to complete a run or walk around their garden or living space for the full hour. Participants will post images and videos of their workout and the distance they travelled collected and the total distance travelled for the whole event calculated. We are hoping to reach 24 miles!

Every person taking part is asked to make a small contribution to the fundraising page by donating what they would have spent on their lunch or coffee if they had been at work that week.

St Matthew’s Primary School, said: “This is a great opportunity to do some physical exercise and at the same time raise vital funds to help some of the most vulnerable families in Luton. A number of schools have already signed up to this challenge and we expect many more to join in. We are hoping that with the huge numbers of staff and schools involved we will create a big buzz around the event reaching as many potential donators as possible.

“If there are any businesses or organisations that are interested in supporting this event please get in touch.”

Jane Malcom, CEO, Level Trust, said: “Covid-19 has taken so much away from children who didn’t have a lot to start with – it’s time to work together to give something back. That is why I am so grateful to Dan Chaplen and his team at St Matthew’s who have poured their time into setting up the #LutonSchoolRun.

“The Covid-19 pandemic has made life much harder for children and young people in financial hardship. Home has now become school. If you live in cramped housing, with no garden, very few learning resources and struggle to afford essential food and clothing, learning is going to be nearly impossible. The money the #LutonSchoolRun raises will go towards our Emergency Home School Fund which will provide essential food, clothing and learning resources so that all children can continue to learn during the school closures. This is an opportunity for our town to come together to support children in our community living with very little. Please all donate if you can.”

Cllr Mahmood Hussain, portfolio holder with responsibility for children and young people said: “Well done to St Matthew’s Primary School for organising this event, bringing people together in a collective effort to help those most in need in our town. I would also like to thank local charity The Level Trust who should be commended for their continued support and commitment to assist vulnerable families.”

If you work in a school and you haven’t already signed up to #LutonSchoolRun please email Dan Chaplen at or click here.

Anyone can support the event by making a donation on our Just Giving page.

Child poverty is becoming ‘the new normal’

May 2019

End Child Poverty, the UK’s leading child poverty coalition, has released new data that shows that child poverty levels are shockingly high – and is rising fast in areas that are already hardest hit. This interactive map shows the full picture.

Heartbreakingly, Luton has the 7th highest levels of child poverty in Britain. The coalition, of which Level Trust is a member, is calling for the major Parties to put in place a strategy to reduce child poverty. The data shows that it is becoming the norm in some parts of Britain, with more than 50% of children living trapped in poverty in some constituencies.

Anna Feuchtwang, Chair of the End Child Poverty coalition, said:

‘We know what causes child poverty and we know how to end it. We know that the income of less well-off families has been hit by severe real-terms cuts in benefits and by higher housing costs. And we know that work alone does not guarantee a route out of poverty, with two thirds of child poverty occurring in working families.’

‘Yet in many areas growing up in poverty is not the exception it’s the rule with more children expected to get swept up in poverty in the coming years, with serious consequences for their life chances. Policymakers can no longer deny the depth of the problem or abandon entire areas to rising poverty. The Government must respond with a credible child poverty-reduction strategy.

 ‘The Government’s own data shows that child poverty in the UK has been rising steadily in recent years.    This just isn’t right.’

‘Growing up in poverty means growing up trapped. It restricts a child’s chances of doing well at school, of living a healthy and happy life, and of finding well-paid work as adults. We urgently need Government to set a course of action that will free our children from the grip of poverty.’

Level Trust CEO Jane Malcolm said:

“We know through our work how devastating poverty can be for children. It means that a child might not have the uniform and equipment they need for school. They’re unlikely to be able to do fun things in the school holidays and they are more likely to suffer with mental health problems and low self-esteem. They can feel embarrassed about making friends because they feel different and they can have little hope for the future. The damage poverty can cause is heart breaking – but it doesn’t have to be like this. That’s why we are joining the call to end child poverty in Luton and across the UK.”

End Child Poverty is calling for Government to set out an ambitious and credible child poverty-reduction strategy, including:

  • Restoring the link between benefits (including housing support) and inflation, and then making up for the loss in the real value in children’s benefits as a result of the 4-year freeze and previous sub-inflation increases in benefit rates.
  • Ending the two-child limit on child allowances in tax credits and universal credit-and reforming Universal Credit.
  • Reversing the cuts and investing in children’s services such as mental health, education, childcare and social care.

The full report is available at:


We offer free learning resources to 2-5 year olds in Luton.

Learning at home plays a big part in a child’s success at school. That’s why it is so important to get children and young people reading and drawing, playing and creating as much as possible outside the classroom. Our Learn@Home packs provide resources to help children and young people do just that.

Our packs, aimed at 2-5 year olds, celebrate the school by providing children with a bumper pack full of stationery, books and craft materials – everything you need to practise those important school skills at home. We even include our book, ‘Boris the Brave and his First Day at School’, which was written especially for us by a lovely teacher called Jess from Norton Road Primary School.

Packs are given out through a selection of participating schools.

This year, Learn@Home has received funding from Tesco Bags of Help, St James’ Place Foundation, National Lottery Awards for All, and People’s Postcode Trust.

Uniform Exchange

The Uniform Exchange is only now open for Click & Collect orders due to the latest Covid restrictions. Please order your school uniform from our Uniform Exchange website, and you will be notified when your order is ready to collect. Try to speak to your school family worker if you need help with online ordering.

Our wonderful volunteers have been sorting through the uniform to help us make sure we have as much available as possible. As always, our stock depends on what we have received so please check back if you can’t find what you need.

You can let us know in the comments box with your order if there are any specifics we should know about when choosing the uniform. All orders must be made online.


We are still able to receive donations during our opening times.


Mon 10am – 2pm

Tue 10am – 2pm

Wed 10am – 2pm

Thu 10am – 2pm

Fri  Closed

Sat 10am – 2pm

Sun Closed

The cost of buying school uniform can really add up so the Uniform Exchange is a great way to save money. Reusing school uniform also cuts down landfill waste while saving precious materials such as cotton and synthetics, so it’s good for the environment too.

You can find us upstairs in The Mall, next to the children’s centre. 

‘Amazing idea. Such a great help to parents on low income.’ Mum from The Linden Academy

‘This is a great service, very necessary for families with less income and to reduce our carbon footprint.’ Local mum
‘The service is great and I got the items of clothes I wanted in good condition.’ Dad from Ashcroft High School
‘Am happy the way you guys help because I was not able to afford another school uniform.’ Mum from Tennyson Road Primary School 

Take a look around the Uniform Exchange through this fantastic virtual tour, created for us by Striking Places:

The Uniform Exchange receives funding through a grant from The National Lottery Community Fund, thanks to players of The National Lottery.

Natalie’s Story

Natalie is 11 and goes to a local Luton primary school.

This year, Natalie’s dad died suddenly of cancer. Natalie’s Dad had been the main earner for the family and after his death Natalie and her mum suddenly found themselves struggling to afford life’s basic essentials.


The winter started to draw in and Natalie didn’t have a winter coat. She didn’t want to miss out on playing with her friends at break time so she would still go outside; shivering from the cold whilst still trying to play. She was too worried to ask her mum for a new coat, because she knew her mum was grieving and that they didn’t have any money.

She didn’t want to give her mum something extra to worry about. The days past on and Natalie was getting colder and colder at school, so much so that some days she stopped going in. She kept catching colds and feeling unwell.

The school noticed that Natalie was not herself and offered her a Level Trust gift card for a new winter coat. Natalie and her mum were so overwhelmed with the relief, that this was one less thing to worry about, that they both burst in to tears of gratitude. Since then, Natalie has been at school everyday. She still plays with her friends at break time, but now she is snuggly and warm.

Farah’s Story

15-year-old Farah noticed that her school shoes were starting to get too small for her.

She wore them for a couple of days but they started to really hurt her feet. Farah comes from a large family with 5 other brothers and sisters.


Mum can only work part time because she has to care part time for her Nan who has a long-term illness. It means there is not much money to go around a household of so many. As a result, Farah’s mum couldn’t afford to buy her new school shoes. Farah was mortified. As a good student, she was rarely in trouble at school. She knew if she went into school wearing anything other than school shoes she would be put into isolation. So instead, Farah pretended to be unwell and stayed home from school.

Level Trust provided Farah with a gift card for a new pair of school shoes. Farah and her mum were really relieved and Farah has gone back to school and is studying hard for her GCSE’s.